Terms and Conditions

Welcome to our website (“Site”). By accessing or using this Site, purchasing our products, or using any services provided by our Company (“we,” “us,” “our”), you (“you,” “user,” “customer”) agree to be bound by the following Terms and Conditions. If you do not agree, please discontinue using the Site.

1. Definitions

  • “Products” refers to all items sold through our Site, including Android head units, CarPlay/Android Auto devices, cameras, and related automotive electronics.
  • “Services” refers to technical support, installation guidance, or any other service provided by us.
  • “User/Customer” refers to any visitor, registered user, or purchaser.

2. Eligibility

You must be at least 18 years old, or the legal age in your jurisdiction, to use this Site or purchase Products. By placing an order, you confirm that all information you provide is accurate and complete.

3. Product Information & Compatibility

We strive to provide accurate descriptions, specifications, and compatibility information.
However:

  • Product images may differ slightly from actual items.
  • Vehicle compatibility must be confirmed by the customer before purchase.
  • Installation of aftermarket head units or electronic accessories may affect vehicle warranty; customers are responsible for ensuring compliance with local laws and vehicle manufacturer policies.
  • We are not responsible for damages caused by incorrect installation, third-party installers, or incompatible vehicle wiring.

4. Pricing & Payment

  • All prices are listed in USD unless stated otherwise.
  • Prices may change without notice.
  • Accepted payment methods are listed on the checkout page.
  • Customers are responsible for any applicable taxes, VAT, import duties, or customs fees in their country.
  • Orders may be canceled or declined if fraudulent or incomplete information is detected.

5. Order Processing & Shipping

  • Processing time is typically 1–3 business days.
  • Delivery time varies by destination and shipping method.
  • Shipping delays caused by customs, weather, or carrier issues are outside our control and do not qualify for compensation.
  • Risk of loss transfers to the customer once the order is handed to the carrier.
  • Customers must provide accurate shipping information; we are not responsible for lost shipments due to incorrect addresses.

6. Returns, Refunds & Exchanges

6.1 Return Eligibility

Returns may be accepted under the following conditions:

  • Product is unused, uninstalled, and in original packaging.
  • Product is returned within 15–30 days (depending on policy settings).
  • Customer pays return shipping costs.

6.2 Non-Returnable Items

  • Installed or used products
  • Damaged items caused by improper installation
  • Vehicle-specific (custom-fit) head units after installation
  • Clearance or special-order items

6.3 Refunds

Refunds will be processed after the returned item is inspected. Shipping fees are non-refundable.

7. Warranty

All Products are covered by a 12-month limited warranty unless stated otherwise.

Warranty does not cover:

  • Physical damage, water damage, or burned circuits
  • Issues caused by improper installation
  • Software modification or unauthorized firmware flashing
  • Damage caused by third-party accessories

During the warranty period, we may provide repair service, replacement, or parts depending on the case.

8. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages, including loss of vehicle warranty, installation costs, labor fees, data loss, or business losses.
  • Our total liability for any claim shall not exceed the price paid for the Product.
  • We do not guarantee uninterrupted operation of the Site or error-free performance of Products.

9. User Responsibilities

By using our Site and Products, you agree:

  • Not to misuse the Site, attempt hacking, scraping, or illegal activities
  • To comply with local laws when installing and using aftermarket automotive electronics
  • To ensure proper installation by a qualified technician

We reserve the right to suspend or terminate accounts for misuse.

10. Intellectual Property

All website content—including text, images, designs, logos, product descriptions, and software—belongs to us and is protected by copyright and trademark laws.
You may not copy, reproduce, modify, or use our content for commercial purposes without written permission.

11. Privacy Policy

Your use of our Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.
By using the Site, you consent to the processing of your information as stated in the Privacy Policy.

12. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their content, policies, or services. Accessing third-party sites is at your own risk.

13. Termination

We may suspend or terminate your access to the Site if you violate these Terms.
You may stop using the Site at any time.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of [Your Country/Region], without regard to conflicts of law principles.
Any disputes shall be resolved through arbitration or the courts located in [Your Jurisdiction].

15. Changes to Terms

We may update these Terms and Conditions at any time. Continued use of the Site after changes are posted means you accept the updated Terms.

16. Contact Information

For questions regarding these Terms, please contact us:

Email: Shenzhen Jiesheng Technology Co.,ltd
Address: info@jieshengauto.com
Phone: 008615818865172